Tuesday, July 7, 2009
Reflections on Week 5...
It's great to know that Amazon.com uses customer relationship management to take care customers like me! Of the sites that offer services or products online, my site of choice is definitely Amazon. After I log in, my information is right there for me each time I order. All I have to do is choose the product that I am purchasing and click the mouse button. Shopping couldn't be any easier. I sometimes take advantage of the products that they send me via email based on my previous purchases. Amazon.com knows that it is important to keep the customer happy so that we will continue to return and spend our money!
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I also have had a positive shopping experience with Amazon as well. I have bought books and ink cartridges from them as well as look for new textbooks for my class. I agree that they are a perfect example of CRM!
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